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Snehal Khatavkar
Design researcher. Design strategist

EXPLORED solutions for fatigue management with United Airlines' baggage handlers WHO suffer from fatigue-related injuries TO effectively reduce workplace accidents and enhance employee health BY integrating advanced technology solutions and refining internal processes for optimal fatigue monitoring and management.



CLIENT: United airlines                                      DURATION: 14  WEEKS

Innovating for fatigue management 

Design research
Innovation strategy

Under the wing employees are responsible for the efficient operations on the airport, however, the nature of work and conditions of work induces fatigue and operational inefficiencies 

Context 

A day on the job

John, tirelessly unloads 150 bags from a Boeing 737 flight 
...and receives a notification for his next assignment to unload another 130 bags 

Impacts 

As John continues his demanding tasks his reaction time and focus are impaired 

...which leads to him tripping and sustaining a leg injury

Annually, around 243,000 people globally are injured in ground operations incidents.

These injuries affect the employees wellbeing as well as the organizations operations 

Ramp accidents cost major airlines worldwide at least US$10 billion a year.

Project coming soon! 

Click to see the final presentation United Airlines corporate safety team!

Client

United airlines corporate safety team

Duration

August – December 2023

Methods
Innovation research, user interviews, ethnographic observation

My Role

Design and innovation researcher 

Team

Steven Hunsicker

Sanya Shah

Janhvi SIngh 

Snehal Khatavkar  

PROJECT DETAILS 

Annually, around 243,000 people globally are injured in ground operations incidents.

These injuries affect the employees wellbeing as well as the organizations operations 

Ramp accidents cost major airlines worldwide at least US$10 billion a year.

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