Snehal Khatavkar
UX Research. Service Design
A multidisciplinary designer - an architect turned design strategist. I thrive at the nexus of experiences, where innovation meets strategy, crafting solutions that are not only profitable but also beneficial for the people and our planet.
Experience
Sponsored project with United Airlines | Chicago, Aug 2023 - Dec 2023
Design researcher
Spearheaded the development of innovative solutions aimed at mitigating fatigue among ramp workers, complemented by a strategic implementation plan that I presented to the corporate safety team.
Sponsored project with UChicago medicine | Chicago, Jan 2023 -Dec 2023
Design researcher
My role involved creating a comprehensive service blueprint to enhance the adoption of HPOA among patients, incorporating implementation strategies and outlining necessary personnel. The project included primary research through in-depth interviews, contextual inquiries, and usability testing
Shoonya studio | India, Feb 2021 - Feb 2022
Architect
Designed sustainable residential buildings using passive design strategies to minimize environmental impact. Handled client communications, prepared technical drawings and presentations drawings.
Barrier-free studio | India, Apr 2020-Jan 2021
Architect (Project associate)
Instrumental in enhancing accessibility in public buildings by conducting evaluations and generating detailed reports for over 120 facilities across India. My work was pivotal in defining project-specific design requirements in line with national guidelines for accessibility, focusing on infrastructure, assistive technology, and organizational improvements for public access.
Design-bridge foundation | India, Oct 2016-Jan 2019
Architectural intern
Conducted accessibility evaluations for 30 Heritage monuments in India and generating detailed reports recommending solutions and framework for future developments
Experiences
Strategy
Innovation
A multidisciplinary designer - an architect turned design strategist. I thrive at the nexus of experiences, where innovation meets strategy, crafting solutions that are not only profitable but also beneficial for the people and our planet.
Resume
Design approach
Values
By dissecting and redefining the problem to uncover the most fundamental user needs - I am the fluid tissue that connects the research to implementation by that translating the research findings into actionable strategies to design products, environments and services.
Resume
Design approach
Values
Using a proven toolkit of mixed methods research, systems thinking and behavioural design.
Resume
Design approach
Values
Background
My journey till now has been all about connecting dots
My architectural education honed my critical thinking and spatial thinking abilities, equipping me to implement complex ideas through effective communication and negotiation among diverse stakeholders. This hands-on learning experience was invaluable, laying a solid foundation for my shift to design strategy.
During my time as a architecture student I discovered that my real interest lay not only in answering design questions but in questioning the briefs themselves. This pursuit of the ‘why’ pivoted me towards a path of design strategy
During my time as a architecture student I discovered that my real interest lay not only in answering design questions but in questioning the briefs themselves. This pursuit of the ‘why’ pivoted me towards a path of design strategy